MSP Partner Portal
The Partner Portal is the managed-service view of RAIC: one place to launch into every client tenant, run prospect demos, deliver quarterly reporting, and manage your own partner team — without ever crossing tenant boundaries.
The client launcher
The launcher lists every tenant your firm is linked to, with license tier, seat usage, governance posture, and outstanding items at a glance. Launching a client opens that tenant in full context; your access is scoped by the partner link, so you see exactly the tenant you selected and nothing else. Every launch is recorded in both the client's audit log and the platform audit log.
Partner roles
- Partner Admin
- Manages the firm: partner users, client links, branding, billing, and add-ons. Can launch into any linked client.
- Partner Consultant
- Delivers work in assigned client tenants. Cannot change firm settings or client linkage.
- Client-side roles
- Unchanged. Launching into a client grants the role the client link specifies, not a superuser bypass.
Demo sandboxes
- Spin up a fully populated sandbox tenant for prospect demos, with representative systems, use cases, controls, risks, and reports.
- Sandboxes are clearly marked and isolated from production client data.
- Reset a sandbox to its seeded state between demos.
- Sandboxes do not consume client license seats.
Shadow AI discovery engagements
Discovery engagements are the standard partner entry motion: scope the engagement, roll out the browser extension to the prospect's users, let signals accumulate, then work the findings in a dedicated workspace and produce a client-ready discovery report. The engagement workspace keeps prospect findings separate from your existing client tenants until the prospect converts. See the MSP Shadow AI Discovery page for the full run-book.
Quarterly business reviews
- QBR runner assembles posture, maturity trend, risk movement, control effectiveness, and discovery findings into one deliverable.
- Editable narrative sections so the report reads as your analysis, not a data dump.
- Branded output when the White-Label add-on is active.
- Saved sessions let you build a QBR over several sittings and reopen prior quarters.
Branding and white-label
The base Partner Portal carries Rhindon branding. The White-Label add-on replaces it with yours across the portal shell, transactional emails, and document exports, with per-client overrides where a client expects a different look. Setup, pricing, and renewal behavior are documented on the White-Label Add-On page.
Onboarding
New partner users get a guided tour on first sign-in, and every portal screen carries a Tour button to replay the walkthrough for that screen. Start with the launcher, then run a sandbox demo end to end before touching a live client tenant.